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End-user and technical support by email, phone, and / or virtual collaboration
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Collection of end-user feedback and / or future design improvement suggestions
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Maintenance of the application and database environment
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Corrective software fixes for problems that need to be corrected to continue operations
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Resolving issues related to user access
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Acting as point of contact for Microsoft and third-party software tickets
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Next business day response time
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Convert unused to Support hours to Application Enhancement or Training
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Move up to the next tier or support anytime during the agreement
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Facilitating Microsoft-related software updates
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Covers Microsoft Project, Power BI, SharePoint Online, and Teams
Three Flexible Plans
Project Made Easy provides affordable, effective, and flexible support plans that enable your team to fully leverage your technology investment and focus on managing projects, not tools!
Monthly Retainer
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No pre-paid contract
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Monthly Billing
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Economical Hourly Rate
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Promote to Tactical or Strategic at any time
Tactical Package
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Volume discount for 50 hours
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Good for 6 months
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Convert to Training or minor Enhancement at any time.
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Reduced Hourly Rate
Strategic Package
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Volume discount for 100 hours
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Good for 1 year
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Convert to Training or minor Enhancement at any time.
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Discounted Hourly Rate
